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Privacy Policy

Last Revised: 23 May 2026

This Privacy Policy (this “Policy”) describes how we collect, use, disclose, and otherwise process personal information in connection with our website located at chinahelpdesk.com (our “Website”), our own emails, and our products and services, including without limitation, those provided through the Website (together with the Website and our emails, our “Services”).

Please carefully read this Policy before you consent to it. By

The terms “we”, “our”, “us” or “China Helpdesk” refer to chinahelpdesk.com. The terms “you”, “your” and “yours” refer to the entity/person/organization using our Website.

  1. WHAT WE COLLECT FROM YOU AND HOW WE COLLECT IT

    We collect the information you provide to us and this information is necessary for us to provide Services to you and allow us to comply with our legal obligations.

    1. Information you provide to us
      • Contact information: such as name, email address, WhatsApp contact, country or region, preferred language, and other contact information you provided to us.
      • Travel plan: such as your itinerary, destination, travel dates, travel purposes, and other information about your travel plans. Please note we do not necessarily need your visa copies or passport copies, unless the Services you request necessarily need those.
      • Medical visit information: such as your medical escort needs, preferred hospitals, travel dates, and other information needed for advising your medical visit. To provide you with medical visit consulting services, we do not require your medical and health information, such as medical records, diagnostic results, medical examination reports, or medical imaging. We will not collect the said materials unless necessary for the Services you request us to provide, such as translating your medical records.
      • Communications, chats, messaging: When you communicate with us through email or any other way, we collect information about your communication and any information you choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, order history, etc.
      • Orders: such as your shop list, orders, order date. Please note that payments will be handled directly by a third-party provider, and we will not receive full payment card numbers or similar details.
      • Other personal information provided by you. We may collect other data provided by you from surveys, feedback, customer support, or providing Services to you.

      We do not intentionally collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related to sexual orientation. Please do not send, upload, or provide us any sensitive information unless your requested Services require so. In that cases, we will obtain your explicit consent.

    2. Cookies and other automatically collected information

      Cookies are small text files stored by your browser on your computer when you visit our Website. Our Website does not currently use cookies. If this changes in the future, we will inform you and update this policy accordingly.

    3. Information from third parties

      We may also receive information from third parties, including affiliates, third-party sign-in platforms, technology vendors, and business information vendors, as well as other vendors and service providers. We require them obtain your consent before providing such information to us if applicable laws require.

  2. HOW WE USE YOUR INFORMATION

    We process your information adhering to the general data processing principles. We may use the information we collect through our Services for a number of reasons, including:

    • to provide, manage, maintain, and improve our Services;
    • to provide you with information, products, or services that you request from us and to process, fulfill, support, and administer related transactions or orders;
    • to conduct non-sales/marketing communication with you, including to respond to your requests, provide notices, and notify you about certain changes to our Services or related offerings;
    • to conduct sales and marketing, including to contact you regarding our services and third-party products, services, surveys, research studies, promotions, special events, and other subjects that may be of interest to you;
    • to customize content, preferences, and advertising on our Website and elsewhere across the Internet;
    • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
    • to create aggregated or de-identified information;
    • to address applicable laws, regulations, and legal processes, and to establish, exercise, or defend our legal rights;
    • to fulfill any other purpose for which you provide the information or that we describe when the information is collected; and
    • for any other purpose with your consent or authorization.

    We will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, where the processing is in our legitimate business interests, or where we have other lawfully permitted legal basis.

  3. DIRECT MARKETING

    We may use your contact information for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us. Prior to direct marketing, we will obtain your explicit consent.

    You are free to opt out of our direct marketing (such as newsletters) by sending an email to [email protected] or by means we provide in marketing emails or messages.

  4. HOW WE MAY SHARE YOUR INFORMATION
    1. Sharing your information

      We may share your personal information with third parties only to the extent necessary for the purposes described below.

      • Technology providers: We share information with vendors who provide technical infrastructure and support to ensure the smooth operation and security of our Website and other Services.
      • Our affiliates: We share information with our affiliated companies to jointly provide and manage our Services to you.
      • Third parties at your request: We share information with third parties when you explicitly direct us to do so, such as when you click on a third-party link on our Website. In that case, please refer to third parties’ privacy policies to learn what information we may provide to them.

      We may also share your information in below cases:

      • where required by law or regulatory requirement, court order or other judicial authorization;
      • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
      • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of our business;
      • to protect or defend our rights, interests or property, or that of third parties; and
      • to protect the vital interests of an individual.
    2. We do not sell your information

      We confirm that we do not sell your personal information.

  5. INFORMATION FROM MINORS

    This Website and our Services are not intended for or directed to persons under the age of 16. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Website or Services.

    We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

  6. INTERNATIONAL DATA TRANSFER

    We use Cloudflare, Inc. as our network security and content delivery provider. Due to Cloudflare’s service architecture, data processed through their network is transferred to and stored in the United States by default. We will ensure these data transfers comply with applicable data protection laws.

  7. PAYMENT INFORMATION

    We will not store or collect Your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. You may find their privacy policies in their payment pages.

  8. THIRD PARTY LINKS

    Our Website may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal information, because we do not control their policies and processing practices.

  9. RETENTION

    We will retain personal information until after we determine that we no longer need it to fulfill the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period of time. To provide security and business continuity for the activities described in this Privacy Policy, we make backups of certain data, which we may retain for longer than the original data.

  10. SECURITY

    We have implemented state-of-art measures as part of an effort to help secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, no information transmission or storage method is completely secure.

  11. YOUR RIGHTS

    You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

    • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below.
    • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
    • The right to object the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent. When you object to processing of personal information that are necessary for us to provide Servies you request, we may have to end our Services.
    • The right to lodge a complaint. You can raise questions or complaints to the national data protection agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
    • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

    If you wish to exercise your rights mentioned above, or would like information regarding rights that may be available to you under applicable laws, please contact us using the contact details below.

    Where permitted by law, we may take reasonable steps to verify your identity and your request.

  12. CHANGES TO THIS POLICY

    This Policy may be changed from time to time. We will post any Policy changes on our Website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

  13. CONTACT US

    If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us via [email protected].